Free shipping on orders ovER £250!
Free shipping on orders ovER £250!
YOUR PRIVACY
Scotts Country Ltd are committed to high standards of privacy and take seriously our commitments under the current Data Protection Legislation. This privacy policy explains how we collect data and how it will be used by use. Scotts Country Ltd are the 'data controller' and if you have any questions regarding this privacy or personal information we may have about you please contact:
Registered Address: The Woodshop, C/O Urchfont Vehicles Ltd, High Street, Urchfont, Devizes, Wiltshire. SN10 4QH
Telephone:
0330 153 8819
Email: info@scottscountryltd.co.uk
INFORMATION WE MAY COLLECT FROM YOU
We will collect information about you when an order is placed for products, a quotation or information is requested. The information provided will be held confidentially and will include your name, postal address, email address and telephone numbers to enable us to contact you. Separate terms and conditions will apply when you accept a quotation and should be read at the relevant time. To make payment we may be provided with credit/debit card details. These details are handled by our card serviced providers and are not retained or stored by us.
INFORMATION WE GIVE TO THIRD PARTIES
We will never sell or disclose your personal information to a third party for the use of your data.
Where we are required to use other companies to provide services on our behalf we will only provide these companies with the information they need to deliver the service we have engaged them for and we will obtain an assurance in the form of a data sharing agreement that data will not be used for any other purpose.
SECURITY AND RETENTION
We are fully committed to ensuring information and privacy are protected in accordance with consumer rights and our obligations under Data Protection Legislation and UK privacy law and in doing so we ensure that your data is secure, private and confidential and that we have in place robust technical, physical and managerial controls to protect your information. We will not transfer any information outside of the European Economic Area.
We will retain information for as long as is reasonably necessary to provide our products and services and to maintain our records to satisfy tax and legal requirements.
DATA PROTECTION RIGHTS
Everyone has the right to request access to all personal information we have about you and to request the correction of any inaccurate data or the deletion of your personal information. For more on your data protection rights you can visit the Information Commissioners website www.ico.org.uk
WEBSITE AND COOKIES
Our website will automatically register your IP address to enable us to measure visitor frequency and for security purposes, this helps us better understand the usage of our website. we use cookies and similar technologies to improve your online browsing experience with us.
Where our website contains links to another website, that website may contain cookies for which we are not responsible, we recommend that their cookie policy is read.
SOCIAL MEDIA
We have many social media pages. All our contacts are free to join these pages. If you join one of the Social Media pages, please note that the providers of the social media platform have their own privacy policies and that SME Advisor does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data on our social media pages.
YOUR CHOICES AND RIGHTS
We welcome any enquiries and comments. You have the right to know what personal data we process about you and may request a copy. You are also entitled to have incorrect or incomplete personal data about you corrected or completed and you may, in certain circumstances, ask us to delete or erase some or all of your personal data. You can also object to certain personal data about you being processed and request that processing be limited. Please note that the limitation or deletion of your personal data may mean we will be unable to provide the services described above.
PRIVACY POLICY UPDATES
We reserve the rights to update and change this privacy policy when required to without giving notice. The most up to date privacy policy is always available on our website.
Delivery Charges
UK Mainland
£10.00 delivery for all orders. Delivery is free for orders over £250.
Highlands, All IV & KW, AB31-38, AB41-56, FK19-21, All HS, PA20-78, PH8-9, PH15-44 and ZE.
£20.00 for each package.
(Unfortunately, We no longer ship to Northern Ireland, Isle of Man, Isle of Scilly, Guernsey, Jersey, Isle of Wight, Shetland Islands and Orkney Islands).
The courier services we use include DX Secure, Royal Mail and occasionally Evri.
Once your purchase(s) have been dispatched, you will be receive an email confirming your delivery details.
As far as humanly possible Scotts Country Ltd, will always try to use timber that carries the FSC (Forest Stewardship Council) certification.
The Trademark of the Forest Stewardship Council is a label on timber and wood products which indicates that the wood comes from a well-managed forest. It guarantees that the forest of origin has been independently inspected and evaluated to comply with an internationally agreed set of strict environmental, social and economic standards. The FSC Trademark enables companies to choose timber with the confidence that they are not contributing to the destruction of the world's forests. By buying from certified sources they provide an incentive in the marketplace for good forestry practice.
Timber Expansion & Contraction
As wood loses its moisture, the cells collapse and shrink and the wood itself starts to shrink. If the same piece of wood then starts to pick up moisture, it will expand in size. All wood continues this natural expansion and contraction process based on the changing humidity content of its environment.
Expansion & contraction of timber may cause the timber to show splits or cracks. This is nothing to worry about and as long as the length of the splits/cracks don't take up more that a quarter of the length, then this will not affect the stability of your purchase.
Pressure Treated Timber
Pressure treatment is a preservative process that enhances the timber's protection. The process includes placing the timber in vacuum chamber, which removes all of the air from the cells in the timbers. Once this has been completed, the vacuum will force chemical preservatives deep into the wood.
Kiln Dried Timber
Kiln drying is a procedure where timber moisture levels are dried down to a workable condition. Kilning timber is most effective for moisture removal, being a quick process and obliterating fungi and insect infestations.
Green Marks On Timber
This is typically caused by the copper based preservative used in the treatment process. As wood dries and reacts to the Sun's ultraviolet rays, the green colour will gradually fade. If you would like to remove the green tint quicker then you can mix a solution of one part bleach to four parts water. Apply it to the affected area with a brush. Then scrub the area until the stain is gone and then rinse with clean water.
Timber appears moist, wet or showing signs of mildew
Impregnated timber will appear moist or wet to the touch. This very common and is nothing to worry about. As the timber naturally dries is may show signs of mildew on the surface. Again this is very common. The mildew is easy to get rid of, just by washing off the affected areas.
We recommend that when your goods arrive, you remove them from there packaging straight away.
Discolouration
When the timber is in the timber yards drying out, several pieces will be exposed to the natural light. This will cause discolouration on the timber. Over a short period of time, all the wood in your product will discolour.
Knots
This is a natural characteristic in timber. A knot is caused in timber when a tree grows branches. When the timber is processed after being cut down the branches are removed and you are left with a Knot. A knot in timber is not a concern and does not affect the stability of your product. In fact in our opinion is give the timber more character.
Resins and Bleeding
It is a natural process where softwood timber produces resin. This cannot be helped. However during warm weather these resin pockets may bleed and weep. They may also crystalise. This natural reaction does not affect the use of your product. And bleeds of resin can be removed with the back of a stiff knife.
Splinters/Fluffing
It is a fact that all timber that has been treated when cut will produce splinters. Although we try to control the amount of timber sent out with exposed splinters, some will and do get through the system. This is a natural process and easy to deal with, with a light rubbing of sandpaper over the affected area.
The process of 'fluffing' on the ends of timber occurs when the moist timber has been sanded and the ends naturally produce timber fluff. Again this is something that can be easy to remove with a light sanding.
Rough Spots
Rough spots are usually visible around the natural beauty of knots. No matter how much sanding takes place these rough spots will still be visible. Again this is a natural process of the timber.
Maintenance
Although all our outside products are protected by either being tanalised pressure treated or kiln dried treated, we strongly recommend that your outdoor products are protected as part of a annually maintenance routine. We are not name droppers or recommending, but there are many products out there which would help prolong the life of your product.
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